Program Manager Resume Sample

Program Manager Resume Sample

This resume is a typical example of a basic resume format and style for a Program Manager. You can only use this as a reference point or as a basis when writing your own resume (assuming you like it). In most cases, our readers prefer to hire a Professional Resume Writing Company since they have the practical expertise when it comes to the latest resume trends. Our advice is to always make sure that you personalize your own resume and cover letter to ensure maximum results when applying for a new job. Remember, a professionally written Resume/CV has its advantages.

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Timothy Jackson | +123 456 7890 | timothy_jackson@gmail.com

Summary

A highly experienced Executive with demonstrated ability to lead diverse teams of professionals in the Property & Casualty Insurance industry. Strategic thinker with experience analyzing critical business requirements, identifying opportunities to develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

Expert on Property & Casualty Underwriting, Insurance Home Office and Insurance Back Office processes.

Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning, project management, business unit development, and change management.

Customer focused and adept at initiating and maintaining profitable alliances with Underwriting, Operations, and IT organizations while leading cross-functional teams to achieve key objectives.

Professional Experience

NY Magic, New York, NY 06/2009 – Present
Vice President, Business Systems
An Insurance Holding Company, specializing in Ocean Marine and Specialty Property & Casualty Insurance

Led multi-disciplined Program Business Strategy team to support growing segment of business. Interface with Underwriting in order to identify areas of opportunity to support business initiatives, reduce expenses and improve ramp-up time on new programs. Worked closely with Underwriting and Program Managers to implement new programs.

Managed project to redesign bordereau processing in order to reduce expenses, establish data mart for rate analysis and statistical reporting and allow for redeployment of IT personnel to other projects.

Managed project to introduce Program Business portal through the company web site to improve communication with key business partners, including redesign of workflows, implementation of ImageRight Virtual DeskTop.

Member of team on key strategic project to replace legacy policy management, accounting, claims, and reinsurance systems with a single vendor supplied system. Involved with all aspects of the project.

American International Group, New York, NY 03/1997 to 06/2009
Assistant Vice President, Business Analysis & Technology (04/03 to 06/09)
A leading U.S. based international Insurance and Financial Services organization

Responsible for developing and implementing technology strategy for 300+ person operations area servicing Property & Casualty loss sensitive national accounts. Developed business cases, obtained Senior Management approval for selected strategic systems development projects, and provided project management oversight. Interfaced with Executive Steering Committee, Stakeholders from all levels of the organization and Information Systems Group to ensure compliance to strategic vision.

Designed and led team responsible for development and implementation of automated Retro Adjustment Module including interfaces with SAP FS- CD, Underwriting and Policy Management systems, Loss Processing system, and Corporate Sub-Ledger, integrated Document Management, and reporting.

Business Process Owner and Subject Matter Expert for loss sensitive accounting implementation of SAP FS-CD. Led team responsible for articulating requirements, designing test plans, test execution, and implementation.

Managed staff of analysts responsible for delivering metrics, documenting work flows, providing analysis of data in order to support recommendations for process improvement and development of business requirements.

Developed management tool set for ten functional areas using Six Sigma methodology.

Assistant Vice President, Service and Compliance (10/00 to 04/03)

Subject Matter Expert to Six Sigma project teams including Accounting Procedures, Data Standards, Loss Booking and Billing, Underwriting Documentation Quality, Adjustment Quality, Account Servicing, Billing and Collections projects. Key player in all phases of the Six Sigma process for both DMAIC and DFSS projects.

Established account service team for national risk management accounts. Identified business needs and deliverables, mapped process, developed strategy, performed skills assessments, selected staff, set standards, trained, coached, and developed staff for success.

Gathered and analyzed "Voice of Customer" information about group timeliness, quality and effectiveness via visits to Underwriting regions and meetings with Brokers, determined optimal solutions to customer issues and obtained feedback to determine efficacy of changes and monitor results.

AIG Risk Management Group
Director, Technical Development (10/99 to 10/00)

Managed team of Business Analysts responsible for developing functional business requirements, planning and performing user acceptance testing, business and system training, and implementation for all systems utilized by AIG Risk Management.

Articulated and implemented long-term business systems strategy for key functional areas including quoting, policy issuance, credit, reinsurance processing, underwriting, billing, collections and retro adjustments.

Interfaced with Home Office business representatives to identify opportunities for process improvement, task automation, and systems development/enhancement projects. Identified quick hits for process improvements.

Project Manager, Technical Development (04/98 to 10/99)

Project Manager for concurrent Application Development projects including a major Underwriting System, a Work Tracking System, and an Imaging System using various project planning methodologies including SDLC, Rapid Application Development, and the Rational Unified Process. Re-engineered policy issuance business workflow processes.

Business Systems Analyst (03/97 to 04/98)

Developed business requirements documentation, including screen design, work flow, screen flow, and functionality requirements for major underwriting system. Managed vendors for a Work Tracking System and a Kodak EIS Imaging System.

Education and Training

Columbia University, New York, NY, Bachelor of Arts

Six Sigma - Baseline, 2003

Six Sigma - Methodology, 2000

Strategic Leadership in the Marketplace, 2002

Commercial General Liability Coverage, 1998

Methodologies & Tools

System Development Life Cycle (SDLC)

Rational Unified Process (RUP)

Rapid Application Development (RAD)

Six Sigma

Microsoft Office (Word, Excel, Access, PowerPoint, Project)

Visio

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