Customer Service Representative Resume Sample
Isabella G. GARCIA
989 S. Woodrow Lane
Atlanta, GA 30125
Cell: 404-888-4539
Atlanta, GA 30125
Cell: 404-888-4539
Email:.isabella@example.com
Summary of Objectives:
To obtain the position of a customer service officer and contribute my outstanding customer experiences and maximize opportunities to promote sales of services and products in a renowned organization.
Summary of Skills:
More than three years of work experience in customer serviceKnowledge of the working structures and policies of corporate sectorPossess excellent listening and communication skillsCustomer service oriented with excellent management and interpersonal skillsPossess excellent analytical, logical and telephonic etiquettesFamiliar with major computer application and software programsGood motivation with effective problem solving, organizational and negotiation skillsPossess excellent leadership with ability to lead a team independently
Professional Experience:
Integral Global Services, Georgina
June 2005 till date
Customer Service Officer
Responsible for managing all aspects of commercial relationship with customerRaise and process customer quotes and orders as per contractual obligations and policiesLiaise with the project manager to ensure the overall management and performance customer accountEnsure timely and accurate invoicing of purchase orders in accordance with contractual obligations and maintenance routinesReview customer complaints and ensure timely solutions of the sameManage commercial aspects for performed at customer locationsReport non-conformances to customers and process warranty claims on behalf of customers
Brand Inc, Georgina
April 2001 to May 2004
Customer Service Officer
Responsible for promoting the products and services of Brand IncPerform the tasks of handling sales enquiries in a professional wayHandle responsibilities of processing and allocation of purchase ordersSolve consumer enquiries and deal with complaints efficiently and courteouslyLiaise with account manager in relation to general queries and delivery or stock related issuesSupervise and evaluate the performance of customer care staffRecord calls to measure the metrics of customer care
Educational Summary:
Achieved bachelor’s degree in Business Studies
University of Georgina in the year 1997
Personal Information:
Name: Isabella G. GARCIA
Date of Birth: 23.05.1974
Employment Status: Full time
Relationship status: Married
Reference:
Will be furnished upon request
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